___________________________________________________ Release 2007 - Readme File Client/Server Version 5.1.15106.5 (C) Copyright 1995 - 2010 Telesnap GmbH All rights reserved. ___________________________________________________ Content ======= 1. In Release 2007 service pack 5 fixed bugs and problems 2. Changes compared to version 2007 service pack 3 3. In Release 2007 service pack 4 fixed bugs and problems 4. Changes compared to version 2007 service pack 2 5. In Release 2007 service pack 3 fixed bugs and problems 6. Changes compared to version 2007 service pack 1 7. In Release 2007 service pack 2 fixed bugs and problems 8. Changes compared to version 2007 service pack 0 9. In Release 2007 service pack 1 fixed bugs and problems 10. Changes compared to version 5.0 11. Known Problems and Restrictions 12. Updating earlier versions to Release 2007 Products: SW Snapware XML Snapware XML PM CD Presence Management Call Distribution PM Operator Presence Management Operator PM MA Presence Management Manager Assistant PM UMS Presence Management Unified Messaging System LDAP Netwise LDAP Server VIP VIP Router 1. In Release 2007 service pack 5 fixed bugs and problems ========================================================= General: - WAIT_TIMEOUT hangup of all services - Memory leak when Snapware Server link not available - Multiple ADN monitors in the monitor list - Journal entry inbound failed event - Restart link during MonitorListChecker - Mutex error in the log record list - Problems with extension mobility and removed lines - Memory leak between Snapware Server and DAL service - Reconnect problems of Csta32.dll - Restoring user data from a DB backup fails - handle leak at ODBC journal problems SW: - Snapware Status not available on different server - Problems with CMG PBX connection - Reinit of PM profiles after a link restart - QueryLogEntries lock in socket connection - Tray icon not blinking after missed calls - Multi-Chat with different Users losing messages Administration: - Unregister disconnected user - Setting trace options in WebAdmin did not work after changing the server name PM CD, PM Operator, PM Voicemail: - Voice device initialization problems with more than one media server - Crash of PM Media Server - Handle long workgroup numbers - Holiday configuration change has no effects PM CD: - ACD Groups aren't available for the clients until the PM Server connects to the Snapware Server - Agent state reset on RedundancyChanged PM Operator: - Reconnect for additional servers - No reconnect when closing application - LastCaller handling for phone notification - PM Operator can not be deactivated - Calls in queue diasappear and appear again LDAP: - Wrong Syntax Fix for ASCII import - Integration of several hotfixes in the service pack - Several other problems are fixed 2. Changes compared to version 2007 service pack 3 ================================================== SW: - Automatic PM CD logon with WebSnapware - Changed team bar alerting symbol PM Operator: - Advanced display options for first column in search list - Support for LDAP servers with version LDAP v3 PM UMS: - Additional mail address configurable in WebAdmin LDAP: - LDAP import with empty search bases - LDAP import with configurable scope (subTree or oneLevel) 3. In Release 2007 service pack 4 fixed bugs and problems ========================================================= General: - DAL service crash, initiated with database connection problems - Problems with client socket handling, one blocking client stops the complete socket - Problems with switchback thread in the TsConfig.dll - Problems with host prefix handling in a hosted environment - System blocking with trace WAT_TIMEOUT SW: - Snapware Client reconnect problems - Snapware Client crash in Citrix environment - Alcatel, Octopus, Tenovis I3/I5, Siemens Hipath 3000 / Hicom150 PBX link start - Siemens Hipath 4000 problem with long device numbers - Alcatel OXE problem with switch to backup CPU - Timeout (mutex couldn't be accessed) when starting monitor objects for PM profile group devices - Chat problems via different PBX links and servers - Double GetConfiguration requests to DB on client registration - Problems with OnRegister events sent by the DAL service Administration: - Missing scrollbars for ServiceTimes and Holidays - Changes to Holidays and Servicetimes are not correctly assigned to workgroups / waiting queues - Problems with long workgroup / waiting queue devices - Error on configuration profiles with 0 profiles - Problems with duplicate parameter names in WebServer settings - Reset of the SOAP configuration after saving the Snapware Server configuration - Double backup files, no db maintenance in multi server environments PM CD, PM Operator, PM Voicemail: - Problems with the PM Server client socket, timeouts and lost connections - Assigned PM Media Server and configured waiting fields (CTI Ports) are missing in the configuration - Problems with loading licenses from the DB PM CD: - PM CD agents where not recognized as agents if agents DN is contained in one of the global PM profile groups - Statistics: Status information window blocks application after error messages PM Voicemail: - DropTarget for VoiceMailQueue doesn't work - MWI activation not working PM Operator: - Missing comment entries for calendar entries - Crash in the context menu when no telephone number column is available in the search list - No fallback for calls which are blind transferred via context menu of a speed dial button - Repeated/Second search or friends search: status of the first entry is "unknown" after the search. - Problems with dynamic monitoring via threads - No actual calendar entry when no mail column is available in the search list - Problems with status update via additional servers after timeouts in a connection - Double monitor start for speed dial buttons on startup in a backup scenario - Problems with queue handling via names in mandator environments - Problems with chat to a Snapware client - Retrieving IP address of unregistered phones for text or sound push LDAP: - Value of description attribute deleted after LDAP import - Integration of several hotfixes in the service pack - Several other problems are fixed 4. Changes compared to version 2007 service pack 2 ================================================== General: - Support of Siemens HiPath 8000 (via CSTA XML) - Support of Alcatel OmniPCX Enterprise Release 8 - Support of NEC Aspire - Advanced list handling in the Web administration - Support of Ericsson Mobility Gateway - Support of VMware ESX - Renaming of TsConfig and TsLog possible - New technical guides for Alcatel, Cisco, Ericsson and Siemens PBXes SW: - Support of Citrix 4.0 - Harmonize design of the teambar - Support of Lotus Notes 8 - Configurable reschedule box when dialing from teambar - Change language also for MS Outlook addin library - Twixtel caller identification, configuration of City shows now ZIP and City - Attention feature teambar: sound will now stop if the call is answered or cleared PM Operator: - Direct forwarding of queues PM CD: - Attention feature for PM CD pilots PM UMS: - Support for mail database access via Notes API - Option "Only fax and voicemail" available 5. In Release 2007 service pack 3 fixed bugs and problems ========================================================= General: - Problems after slow DB connection (connection timeouts) - Old PDU traces will be removed - Watchdog service restarts services before 1st connect - Memory leaks with snapshot responses - Problems with silent installation mode using /r and /s SW: - GDI leaks in teambar - copy and paste functionality for chat message - Twixtel caller identification now with 5 fields - Memory leak in CSTA Interface for Hipath 4000 Administration: - Error on direct access to PM administration - Problems when destroying an user - Restore of PM profiles together with user - Additional * target for second call in one PM profile - default fields for Notes Journal PM Operator, PM CD: - Problems with backup scenarios are solved - Non working holidays after storing configuration PM Operator: - Problems with fallback handling in combination with dynamic monitoring - Error using calendar server connection - Problems with consultationCall in hosted environment - Problems in IsInternalCall handling solved LDAP: - problems with AXL SOAP import from Cisco CallManager solved - integration of several hotfixes in the service pack - several other problems are fixed 6. Changes compared to version 2007 service pack 1 ================================================== General: - Support for hosted environments (SW, PM CD, PM Operator, PM MA) - Enhanced user import mechanisms (user export, user-link- association) SW: - Harmonization of PM profiles and Status profile - Logon/logoff button as a push button - Change of language in Snapware client possible - PM CD support in WebSnapware - Caller identification from Netwise CMG - Additional button to hide the team bar - export/import possibilty of team bar profiles - Support for Microsoft Office 2007 - Support for Microsoft Vista, on Microsoft Vista 64bit the Snapware TAPI Bridge is not supported PM Operator: - New Calendar Server (MS Exchange via WebDAV, Lotus Notes, Groupwise), prior Netwise Exchange connector not supported for PM Operator 2007 SP2 and higher - Default waiting queues configurable via WebAdmin - New hotkey for sendMail LDAP: - automatic export function - combination of ASCII and LDAP import possible - up to 50 custom fields for import and export VIP: - VIP Router in english 7. In Release 2007 service pack 2 fixed bugs and problems ========================================================= SW: - canonical number handling in swauxfun32 - system resources on 100% while login - missing toolbar icons in Outlook - call on hold can't be cleared - problems with Exchange button and Outlook 2007 Administration: - error message on backup page PM Operator, PM CD: - problems with backup handling solved - unable to upload anouncement files PM Operator: - problem with blind transfer on PM Operator client PM MA: - device numbers in PM MA profile with more than 5 digits - integration of several hotfixes in the service pack - several other problems are fixed 8. Changes compared to version 2007 service pack 0 ================================================== SW: - additional language support for the Snapware client: dutch, portuguese, brazilian, italian PM Operator: - history function of Business Operator included LDAP: - additional import via AXL/SOAP from Cisco Unified Callmanager 5.0 9. In Release 2007 service pack 1 fixed bugs and problems ========================================================== SW: - problems with server client sockets solved - memory leaks in the Snapware Server removed - problems with blanks in phone number in Snapware Navigator solved - client crash in COM interface fixed - problems with danish, norwegian language solved Administration: - after changing service times they are not assigned to waiting queues or workgroups any longer - missing waiting queues or workgrous after reboot - problems when adding a mandator in the webadmin PM Operator: - problems with fallback on screened and blind transfers - problems on unplugging the network without backup - different errors on the login procedure with backup option - no possibility to close about window with keyboard - integration of several hotfixes in the service pack - several other problems are fixed 10. Changes compared to version 5.0 =================================== - Web administration of Voice Option - Web administration of PM Profiles - Web administration of SAP Connector - Web administration of XML Snapware - Failover handling of PM Profiles, PM CD, PM Operator - Redesign of Snapware Team Bar - Improved backup and restore capabilities 11. Known Problems and Restrictions =================================== The different server components use TCP/IP to communicate with Clients. By default, ports in the range between 5005 to 5080 are used. These settings can be changed when conflicting with other server products. If a Cisco IP Communicator is used on a Snapware server problems can occur in connection with the web administration. With user's name with over 40 characters it comes to problems with the agent's logon to PM CD, as well with the logon to PM MA. The function "Active mail" and the configuration of the function "rejecting" of the product SW XML are not available at present. The function callPark of the Cisco CallManager is not supported by the Snapware Client and the PM Operator client. The synchronization in PM VoiceMail with use of the Netwise Connector for MS Exchange takes place only with the Inbox file. Function for storing private calls in the CDR of the Cisco CallManager with using an input PIN is not available any more. Usage of Extension Mobility on a PM Operator's phone on the Cisco Callmanager is not supported. With the accessibility of three or more Snapware servers to a database or planned database replication the application of a full version of MS SQL Server is required (in the extent of supply not contained), with one or two servers the operation with the provided MS SQL Express is possible. Usage of the same user/device combination for different mandators in a hosted solution environment is not supported. User/device has to be unique. On the server for the Presence Management Media Server are no active loopback adapters as Network adapter allowed. Be careful with more than one network adapter: PM services query the address of the own system (localhost) for the start of the CTI ports and are registering the CTI ports to the CCM with this address for the termination of the RTP streams. It must be ensured that this IP address will be kept at any time, also on changing a network adapter during runtime. When using a Cisco Callmanager link and an Innovaphone link on the same Snapware Server, there can occur problems with monitor starts via TAPI. When using the silent installation mode and Lotus Notes integration for the Snapware Client there is a known InstallShield Bug in the produced ISS file for the silent install. In the 'SelectDir' dialogs the result has to be entered manually (Result=1). 12. Updating earlier versions to Release 2007 ============================================= If you have version 4.2 or 5.0 already installed, you can use the update program to update to Release 2007. Versions prior to version 4.2 can not be updated to the current version directly. Last update: August 4, 2010 (ss/ab)